Getting help with KHConnect Lite
How do I let someone help me?
Download KHConnect Lite and open it. Read the ID and password it shows to the person helping you. When they connect, check who it is and choose Accept.
Do I need an account?
No. Only the person helping you signs in. You just open Lite.
What can the helper do?
Only what you choose in the Accept window: see your screen, use your mouse and keyboard, or swap files. You can change it during the session.
How do I stop a session?
Choose End on the orange pill at the top of your screen, or Disconnect in the Lite panel. Pause takes control back without ending.
Windows says it protected my PC. Is that normal?
Yes, for a new download. Choose More info, then Run anyway. If you didn't download it yourself from this site, don't run it.
Where do files sent to me go?
Into your Downloads folder.
Looking after computers
How do I add a computer?
Sign in, open Computers and choose Register a computer. Run the installer it gives you on that computer, and it appears in your console within a minute.
Browser or Windows viewer?
Both work. Click Connect and choose. The Windows viewer opens by itself once installed.
Which computers are supported?
Windows 10 and Windows 11. You can connect from any modern browser.
A computer shows offline. What now?
It's switched off, asleep or without internet. It reconnects by itself when it's back. The row shows when it was last seen.
Accounts and sign-in
I'm not getting my sign-in code.
Check your spam folder and wait a minute before asking again. Still nothing? Ask your organisation's admin, or contact us.
I lost access to my two-step sign-in.
Your organisation's admin can reset it for you.